FAQ | Supercilium Professional

You can sign up for the academy on the Supercilium website. 

Once you enroll in our free or certified courses, you will be registered with the same email address you used for your order.

You can log in to the academy via this link.

To get certified by Supercilium, you must enroll in a Certified course. Upon completing a Certified course, you will receive an signed digital certificate by Supercilium.

The free Brow Basic course teaches you everything you need to know when starting a career as a brow artist. The free Brow Lamination course will provide you with all the information to get you started with this treatment. Lastly, the free Brow Henna course trains you with all the knowledge needed to perform this treatment safely.

By enrolling in a certified course, you will have access to extra chapters such as case studies, mixing henna colors, lash lifting, troubleshooting, and pro tips from industry experts. Every course ends with a quiz to test your knowledge. Upon completing the course and passing the test, you will receive an official handwritten certificate by Supercilium!

For every course, we have created a special course bundle. You learn about the products that will help you in your learning process, or products you need to perform the treatments with.
Once you buy a bundle (2 products or more), you will receive a 10% discount on everything.
For example, if you buy a Certified course and a Starter Kit, you will get a 10% off on both. You can also purchase a course + a 2 hrs coaching session or 4x personalized feedback on your work.

In the personal coaching session, you will have a 2 hrs video call with the Head Trainer of Supercilium. In this session, you can ask questions, share your struggles and get all inside tips to improve the outcome of your treatments. Make sure you have images of your work ready, so we can share our feedback right away.

If you buy the ‘4x personal feedback’ you can send images of your work to our Head Trainer 4 times, over a period of 4 months. Our Head Trainer will give you personal feedback on your work, so you can improve the outcome of your brow treatments. In this way, we can really guide you along the way when you develop your new brow skill.

Yes, of course! Behind the scenes, we are already working on new courses. 

Do you have an idea for a new course? Drop us an email. We would love to hear your ideas! 

No. At the moment, the courses are not yet officially accredited. It varies from country to country if you need an official accredited brow course to perform brow styling treatments.
We are currently working on getting the courses accredited in several countries.

Usually this happens when you try to login with a different email address than the one you used when you purchased the course on or website.

If you don't remember which email you used, reach out to hello@supercilium.com. Our Customer Service can help you to figer out which email you used for your enrollment.

You do not need additional qualifications, but the product is quite different than regular tint! We strongly recommend you take our online course or find a trainer in your area. If you would like to attend an in-person training, please email hello@supercilium.com for details.

Please contact your insurance company with this inquiry. They should be able to assist you.

Download the consent form for Brow Henna.

Download the consent form for Brow & Lash Lamination.

The Latin name for henna is Lawsonia Inermis. It is a bush that grows in the north of Africa, the Middle East and India. Crushed into powder it is used to decorate the skin. Henna needs to develop for hours and leaves a red stain.

If you want to learn more about henna, you can read our blog post about henna.

The Rosewater Fixing Lotion is replaced for the Eucalyptus Color Developer. You can use both products to mix the henna.

We always try to improve our products, and therefore we are always testing new formulas to see if it improves the results. This happened with the new Color Developer as well. Although we loved the Rosewater fixing lotion, we think this product is even better.

The Supercilium Brow Henna stains up to 6 weeks on the hairs and up to 2 weeks on the skin. However this depends on your clients skin type and aftercare.

Yes. Almost all brow henna and other hair colorants contain a very small amount of PPD. Some people are sensitive to this ingredient and an allergic reaction can occur. That's why performing a patch test is necessary. PPD is a colorant, without this substance the color remains red and is unable to stain. The ingredient is necessary for the creation of henna brows.

We advise not to apply Supercilium Brow Henna to a client if:

- They are pregnant or breastfeeding
- The skin is very oily and the henna quickly fades from the skin
- They already have very dark and full eyebrows
- The skin is irritated or wounded
- They are allergic or sensitive to eyebrow dye
- They have had allergic reactions after the application of a henna tattoo

GREEN/YELLOW:
If the paste is not oxidized, there is a chance the color will turn a light shade of green or yellow. 

To prevent this, make sure that you let the paste sit for 5 minutes before you start applying the henna. This way the henna can oxidize and reach the right consistency. 

If the henna turns out greenish after following these steps, this means that the henna is still oxidizing. The greenish outline will fade away after 30 to 60 minutes. It can also help to reapply it for 3 more minutes. 

ORANGE:
If the henna turns orange on your client’s skin, this usually means your client used tanning products before the henna treatment. The chemicals of tanning products in combination with henna don't go well together. If the henna turns orange, there is not much the beautician can do to fix the results other than completely removing the henna from the clients’ skin.

Here you can see a step-by-step video of the full Supercilium Brow Henna process.

Remember to always perform apatch test48H before the treatment.

Step 1: Mixing ratio: one spoon of Supercilium Henna powder with 15 - 20 drops of Supercilium Color Developer.  Most beauticians use halve a scoop for one henna treatment. Stir well until a smooth substance is achieved. It’s important that the henna is not too runny, nor too thick.

Step 2: Use the Supercilium Prep Peel Gel to get rid of excess sebum, make-up buildup and dead skin cells to ensure the longevity of Brow Henna treatments. Apply one drop on each eyebrow, massage it gently into the brow for 15 seconds and carefully remove it with a cotton pad with Supercilium Pro Cleanser.  

Step 3: Apply a layer of henna with an angled brush. Press/stamp the paint into the eyebrow until all skin is covered, back to front as well. Make sure to create sharp lines. Correct small mistakes using a cotton swab with Supercilium Color Corrector.

Step 4: Remove product at the inside of eyebrows after 3-5 minutes for an ombre effect, with a damp cotton pad. If still too light, reapply and leave on for another 3-5 minutes.

Step 5: Remove the rest of the henna after 10-20 minutes. If you want to correct or lighten the brow color, use the Supercilium Color Corrector again by gently wiping over recently painted brows with a cotton swab.

Aftercare:

Don’t clean henna-dyed brows for at least 12 hours after treatment. Use as little as possible of cleansing products. Oil-based skincare products and scrubs also will cause color to fade.

We’ve created 6 shades to make sure we have the perfect shade for different types of women. To learn all ins and out about choosing the right henna color, we wrote this blog.

Here you can find our Color Chart for Brow Henna.

Patch tests can help indicate if a client is allergic to the brow treatment. A patch test should be performed 48 hours before the brow treatment, even if your client previously used coloring products.

Steps:
1. Prepare the henna and apply a small dot on the inside of the elbow.
2. After 20 minutes, wash off with lukewarm water.
3. If you notice a reaction such as redness, itchiness or swelling during the processing time, rinse immediately and don’t use this product. If no reaction occurs within 48 hours, usage is safe.

Please note that an allergy test cannot predict future allergic reactions. Please consult a doctor if you have any doubts.

Costs vary by market, we recommend you research salons in your area and keep your price competitive.

The shelf life of the Supercilium Brow Henna is 6 months after opening. After those 6 months, the quality decreases and the henna doesn't last that long on the skin and hairs. 

Every colorant, including henna, has small traces of PPD in it. Therefore, we don’t advise you to use it on pregnant women. Here’s a link to our blog article which covers this topic.

We don't recommend to do both treatments in one sitting. More often we see beauticians doing the treatments together, but we are not a big fan of this as doing both on the same day can be harsh on the skin and brow hairs.

If you however choose to combine the two treatments, we always recommend 48hrs between the 2 treatments. As for the steps: We recommend doing the Brow Lamination first and wait for 48hours before applying the henna onto the brows. 

YES! But please make sure you do a patch test before the treatment. You can find all the information about the patch test over here.

We recommend to remove the Supercilium Brow Henna with a damp (water) cotton pad!

YES! Everyone can use our Supercilium Brow Henna but make sure you do a patch test before the treatment. You can find more information about the patch test over here

Microblading is more permanent than henna. It goes in to the skin with a needle (0.8 cm). Microblading is suitable for people with less hair on the brows to create a shape for a defined look.

Henna is semi-permanent treatment that stains the skin and brow hairs. Henna is suitable for people who want fuller brow looks.

Normal tint stains only the hairs, it can stay up to 2 days.

Yes! Here ya go! Here you can find a step-by-step video for the Supercilium Brow Lamination treatment.

And here you can find the step-by-step video of the Supercilium Lash Lifting video.

Costs vary by market, we recommend you research salons in your area and keep your price competitive.

Every Supercilium Brow & Lash Glaze Starter Kit contains up to 40 treatments. Every single sachet contains solutions for up to 4 clients.

The aftercare advice is given to ensure the client fully understands what should and should not be done 24 hours post treatment for longevity of the Supercilium Brow & Lash Glaze treatment results. 

- Do not apply make-up or receive any other eye treatments for 24 hours after your treatment. 
- Avoid rubbing the eyes or brows.
- Avoid contact with water, moisture or hot temperatures for 24 hours. 
- Avoid putting contact lenses back in for 24 hours.
- Avoid swimming/sauna for 24 hours. 
- Comb the brows or lashes upwards using a spoolie. 
- Sleep on your back for up to 2 days after treatment to prevent the brows or lashes being squashed by the pillow. 

If any stinging or swelling occurs, keep applying a cold dampened cotton pad, cold compress or cooling spray to soothe. If it persists, seek medical advice and make them aware they should let you (the beautician) know so you can put it in their record. 

The whole process is about 20-40 minutes. Depending on your speed and the processing time for your clients hairs.

Supercilium Brow lamination follows a similar concept to a lash lift. The same way you would apply a solution to your lash hairs to keep them standing upright for a certain period of weeks. Essentially, you’re straightening your brow hairs in one direction with a chemical solution. This gives you the look of symmetry, fullness, and definition.

The Supercilium Brow & Lash Lamination products have a shelf life of 12 months when unopened. After opening a sachet, you have to use it within 48 hours. However you can still use it for patch test purposes for 7 days.

We always recommend 48hrs between the 2 treatments. More often we see beauticians doing the treatments together but we are not a big fan of this as doing both on the same day can be harsh on the skin and brow hairs.

As for the steps: We recommend doing the Brow Lamination first and wait for 48hours before applying the henna to the brows. 

It is important to wait 8 weeks before you do the next Supercilium Brow & Lash Glaze treatment. 

Our Brow & Lash Lamination last for 4 up to 8 weeks. 

We don't advise doing the Supercilium Brow & Lash Glaze on a pregnant woman. There's not enough research done to know for sure it's 100% safe to use for pregnant women.

No 1. Relaxing Solution:
- Very fine brows 3-4 minutes
- Fine or tinted brows 4-5 minutes 
- Natural healthy brows 5-6 minutes 
- Course healthy brows 6-7 minutes

No 2. The Laminate:
- Very fine, fine and tinted brows 5 minutes
- Natural healthy and course healthy brows 6 minutes

No 1. Relaxing Solution:
- Very fine lashes 4-5 minutes
- Fine or tinted lashes 5-6 minutes
- Natural healthy lashes 6-8 minutes
- Course healthy lashes 8-10 minutes

No 2. The Laminate:
- Very fine, fine and tinted lashes 5 minutes
- Natural healthy and course healthy lashes 6 minutes

This product is to exfoliate the brows and to remove dead skin, preparing the brows for treatment. Apply the Prep Peel Gel onto each eyebrow before applying Brow Henna. Massage gently for 15-30 seconds and remove with Supercilium Pro Cleanser.

This is our new aftercare product that you can sell to your customers for their brows: this balm is perfect for extra nourishing brow care. It protects the brows (SPF 30) and tattoo from the sun and helps the skin to recover after brow treatments such as microblading and powder brows.

The aftercare balm can be used by beauticians as a part of their service and can also be sold to clients to keep taking care of their brows at home! 

Yes, you can! The Prep Peel Gel is also for microbladed/tattooed brows! It is used for cleaning the brows before the treatment.

First of all, you have to clean the brows with the Pro Cleanser. After that, you can clean the brows with the Prep Peel. To remove the Prep Peel, you can also use the Pro Cleanser or a damp (water) cotton pad!

We love that you would like to educate the world on how to apply brow henna! Apply to become a trainer on our Partner with Us page. Make sure to include "Trainer" in the subject line. 

Great! We are ready to share the love of Supercilium throughout the world with you. Fill out the contact form on our Partner with Us page. 

You can reach out to us at sales@supercilium.com. We will get back to you with all details.

The shipping costs within the Netherlands are €4,95. Shipping within the UK is €6.95 and within Europe is €12,95. Shipping costs worldwide are up to €27,95. Visit our shipping page to learn more.

Yes you can. You are able to return unused items in the original package, damaged or incorrect orders back to Supercilium within 14 days for a store credit or an exchange. Shipping charges are non-refundable. You can find the shipping address here.

All customers receive a track & trace code or UPS tracking number via email after they placed an order. (check your spam if you don’t see it!) If you haven’t received an email with the desired information, please contact us at hello@supercilium.com